Amica Medical Supply Warranty
The Commercial, Proformance, and Rotational series lifts have a Lifetime Limited Warranty on the metal components of the frame, not including the powder coating process. The Superior series lift has a 5 year structural limited warranty. Global Lift Corp warrants to the original retail end user only products manufactured by Global Lift Corp, when properly installed in accordance to the assembly and installation instructions, and when the equipment is properly used and maintained, be free from material defects and workmanship as stated below:
- Warranty starts from date of original purchase
- Metal structure (not including powder coat) – Lifetime Limited (Commercial/Proformance/Rotational Series)
- Metal structure (not including powder coat) 5 year limited structural warranty (Superior Series)
- Actuator and controls – 2 years from date of purchase then 2 years prorated
- Actuator and controls – 3 years 50% coverage (Customer is responsible for 50% of replacement cost)
- Actuator and controls – 4 years 30% coverage (Customer is responsible for 70% of replacement cost
- Battery – 1 year from date of purchase
This warranty does not cover damages to ANY of our lifts due to accident, abuse, negligence, misuse, damage by improper use of chemicals, fading, ice damage, fire, rust beyond structural damage( does not cover cosmetic rust), exceeding the weight capacity for model purchased, failure to install or to assemble the product in accordance with the installation and assembly instructions, normal wear and tear from day to day use, not maintained properly, if unit is altered or repaired without written approval of Global Lift Corp – All Warranties are Void.
Return Policy
Most items may be returned within 30 days of receipt for a full refund. All items must be in their original packaging and
meet the following conditions:
- Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of
usage.
- Product must be returned in its original packaging.
- A Return Merchandise Authorization must be requested from Patient Lift USA within 14 days of delivery of the product.
- Once an RMA has been received, products must be returned within 14 days.
Some products require a 25% restocking fee for returns. Heavy products shipped via Freight, may incur
additional shipping charges, which are not refundable. These include:
- Lift chairs
- Vehicle lifts
- Patient Lifts
All returned products require a Return Merchandise Authorization number. Returns received without this number will not be
credited. The easiest way to request an RMA number is by calling us at 888.826.4423, option 3.
PLEASE NOTE: Products returned without an RMA number will not be credited. To receive full credit,
items must be shipped within 14 days from the day the RMA Number and shipping information were provided by Amica Medical
Group of Companies.
Return Shipping
Unless Amica Medical made an error, return freight is the customer responsibility. We will be happy to help you determine
which shipping method to use once you have requested your RMA number. We highly recommend insuring larger items for their
retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Merchandise
Authorization number. If an item is returned to the wrong address, Amica Medical reserves the right to charge for any
additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a
delivery carrier is missed, Amica Medical may institute an additional fee per missed scheduled pickup.
Cancelled Orders
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an
RMA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are
deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs
will not be credited if delivery is refused. Heavy products shipped via Freight, may incur additional shipping charges, which are
not refundable.
Credits
Once your return is received, Amica Medical will issue a credit to the credit card used for the purchase. Please allow up to
4 weeks for your credit to be issued.
If your item is defective or was damaged in shipping, please call us at 888.826.4423 or email us at
customer.service@amicamedicalsupply.com. We will arrange for the item to be repaired or replaced promptly.
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